Eligibility for Returns and Exchanges
Items must be returned within [insert number] days of receiving your order.
Items must be unused, in their original packaging, and include all tags and accessories.
Certain items, such as [list any non-returnable items, e.g., personalized items, final sale items], are not eligible for return or exchange.
How to Initiate a Return or Exchange
To start a return or exchange, please follow these steps:
- Contact our Customer Service team at [Your Email Address] or [Your Phone Number] to request a return authorization.
- Provide your order number and reason for the return/exchange.
- Our team will guide you through the return process and provide you with a return shipping label if applicable.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount], as we cannot guarantee that we will receive your returned item.
Refunds
- Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within [insert number] days.
- Please note that it may take some time for your bank or credit card company to process the refund.
Exchanges
- If you need to exchange an item for the same item or a different one, please follow the return process above. Once we receive your returned item, we will send you the new item if it is in stock.
- If the item is not available, we will issue a refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [insert number] days of receipt at [Your Email Address] or [Your Phone Number]. We will assist you in resolving the issue.
Changes to This Policy
We reserve the right to update or modify this Return and Exchange Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions about our Return and Exchange Policy, please contact us at:
- Email: info@bigbuy.global
- Phone: 02031462000
- Address: Big Buy Group Ltd. 118 Pall Mall London, SW1Y 5ED