Returns & Exchange

How to Return or Exchange an Item on BigBuyGlobal

For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 30 days of receiving it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Additional non-returnable items

* Gift cards
* Downloadable software products
* Some health and personal care items

Decline your return request

Sellers may decline your return request if you’ve changed your mind about an item and their listing clearly states that they do not accept returns. Additionally, returns may be declined if you miss the seller’s specified deadline to initiate a return.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form and send your item to Big Buy Group Ltd.

Offer you a replacement or an exchange

Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund.

Shipping

To return your product, you should mail your product to 118 Pall Mall, London SW1Y 5ED.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional non-returnable items.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Gifts